Reviews

5on Google,Feb 16, 2023

A

Thomaz and team are very professional. They are quick in installation, they took care of lifting all heavy weight items and did proper clean up at the end of work.

5on Google,Feb 14, 2023

Scott

Very fast, professional and high quality. I would recommend.

5on Google,Feb 13, 2023

John April

We had new carpet installed in 3 bedrooms. The whole process with My New Floors was smooth and easy. They were able to schedule our install within a few weeks of picking out our selection. Once the crew showed up which was on time as scheduled they quickly went to work. I was very impressed with the professionalism and care they took. They screwed down loose boards at no extra charge. They carefully moved all our furniture and put it back after thoroughly cleaning up behind themselves. I was extremely please by how smoothly the whole process went and would highly recommend My New Floor for carpet installation.

4on Angi,Jan 13, 2023

Jim

Products were great. Scheduling was a bit of a chore, but all in all very satisfied.

5on Google,Dec 08, 2022

Mike

Was a good experience and very satisfied with the installers. Great group of folks.

5on Google,Dec 07, 2022

Esther

I just signed a contract to have my new home re-floored with laminate. So far, the experience has been very positive. Conner Ricketson, salesman at the Blakeney location really knows his product. He was thorough, clear and specific in his answers to my numerous questions. He arranged for my floors to be measured (at no cost) and is working with my schedule for future installation. Conner is a pleasure to work with.

5on Google,Nov 22, 2022

Rachel

I just like my new floor 😊 the installer squad was professional,they clean up all their mess before leaving. I like it, thank you for your service.

3on Google,Nov 20, 2022

John

For carpeting yes did a great job, but NOT for hardwood refinishing! Different person came every day, some good, some NOT. And of course the next person didn’t know what the last one said or did.

5on Google,Nov 09, 2022

Sharon

I was very pleased with my floors from My New Floor. Our project manager, Rich, provided good communication from beginning to end. The crew leader, Thomaz, was excellent and even helped resolve a difficult issue that was discovered upon removing our existing carpeting so we could have our floors installed. I highly recommend using My New Floors as they are experienced, personable and helpful every step of the way. We had a few things we needed to have fixed afterwards and they were very quick to respond and make it right. I couldn’t be happier with this experience.

5on Google,Oct 26, 2022

Kiran

Worked with MynewFloor in Ballantyne Charlotte area to peel off existing tiles/carpet/wood floor for whole house. Entire experience is very smooth. Kudos to entire team, starting with scheduling co ordinator Evelyn, Melisa, special thanks to project manager Rich along with Thomas and his team. All are very professional. Will certainly work with them again.

5on Google,Oct 20, 2022

Helen

Showed up in timeframe that was expected. Friendly. Worked promptly. Finished flooring looked great

5on Google,Oct 05, 2022

Bridgette

Thomaz and crew did a fantastic job this week with our new flooring! The entire team at MyNewFloor made this entire process from selection to install a great experience! I highly recommend this company!

5on Google,Sep 23, 2022

Shawn

I had a fantastic experience with MyNewFloor, from the initial consultation through installation. As a first time homeowner, the feedback and input provided by Carlo and Conner — both of whom seemed very knowledgable, friendly, and professional — were very welcome and helpful. The project manager, Rich, was also super communicative and prompt throughout the entire process. He provided me regular updates from start to finish, which is something I very much appreciate. Overall a great experience.

5on Google,Sep 14, 2022

Andre

The whole process from sales to installation was professionally performed. The sales team did a wonderful job of teaching my wife and I about floor options. The installation crew arrived on time, setup an area in the driveway to cut the LVP, moved my furniture with great care, and installed the floor with precision. They even helped me move my 70 gal aquarium. The installation crew was very friendly, cleaned the floor and my driveway when they were done, and answered my questions about the floor and installation. I would used them again.

5on Google,Sep 10, 2022

Jason

The installation of our engineered floor wasn't great. I expected lip service when I complained but got their full attention and they came back and made it perfect. A great company to do business with.

5on Google,Aug 25, 2022

Trevon

Conner addressed my questions & concerns promptly. The all inclusive quote beat nearly every competitor. Thanks again

5on Google,Aug 25, 2022

James

Our experience with MyNewFloor began in March, 2022 when my wife and I initiated the process of building a new home here in the Charlotte Area. What an outstanding experience to deal with an organization such as MyNewFloor; beginning with their "Flooring Consultant", Carlo Garcia. Carlo proved to be much more than a flooring consultant, showing us contrasts, tones, "mil" thickness, etc. Carlo's suggestion of using stained quarter-rounds as contrast to our Benjamin Moore, Aura, Chantilly Lace OC 65 White Walls, was, as we would eventually see, genius. From the pre-installation walkthrough, to schedule breakdown, and tying all our thoughts together, we chose what is considered to be all-weather, lifetime warrantied LVP flooring made by Armstrong! Next we were contacted by Richard (Rich) Hall, "Project Coordinator". Rich, like Carlo, went above and beyond the call of duty to make sure the process ran smoothly; i.e. scheduling, hand holding when our builder, provided the "supply chain" delays. When the day came for installation (and not a minute too soon!!!), Rich sent out his number one team, headed up by Tomaz! Tomaz and his team did a superior job, couldn't be happier. To conclude, from schedulers, Lezlie or Evelyn, then to Carlo, Rich, and Tomaz; MyNewFloor should be your choice when considering new flooring for your home, office, apartment. You can Never go wrong! Kind Regards, James and Denise Shea.

Recommendedon Facebook,Aug 14, 2022

Elizabeth Mary

Start to finish, everything to do with this experience was wonderful! First with accommodation of schedules and time. The sit down to pick was amazing. With so much information we were able to make the best decision for our home. The options were all beautiful and the one's we picked felt perfect! We closed on our new home on Monday and they got us on schedule for Tuesday morning. By Friday night our whole home had beautiful new floors!! The crews were amazing! Trustworthy, flexible, efficient, and kind! They gave us freedom to think things out and were incredibly patient. Honestly, the floors are stunning! The house looks brand new and so bright. They did an amazing job! Being OCD, I seek out imperfections or mistakes but they made none. They even cleaned the floors with a pup friendly cleaner! We love them, our pups love them, and we can't refer enough. We will never go through anyone else. 100/10. Amazing!!!

5on Google,Aug 14, 2022

Elizabeth

Start to finish, everything to do with this experience was wonderful! First with accommodation of schedules and time. The sit down to pick was amazing. With so much information we were able to make the best decision for our home. The options were all beautiful and the one's we picked felt perfect! We closed on our new home on Monday and they got us on schedule for Tuesday morning. By Friday night our whole home had beautiful new floors!! The crews were amazing! Trustworthy, flexible, efficient, and kind! They gave us freedom to think things out and were incredibly patient. Honestly, the floors are stunning! The house looks brand new and so bright. They did an amazing job! Being OCD, I seek out imperfections or mistakes but they made none. They even cleaned the floors with a pup friendly cleaner! We love them, our pups love them, and we can't refer enough. We will never go through anyone else. 100/10. Amazing!!!

5on Home Advisor,Aug 03, 2022

Nicholas

We love them. They did our hardwoods and carpet upstairs and did an amazing job. Can?t beat the customer service

5on Google,Aug 01, 2022

shelia

Extremely pleased with our new floor. From the salesman to the installation everything was perfect. The floor is beautiful.

5on Google,Jul 28, 2022

Donna

This company is top notch. Very professional and did a fantastic job throughout my townhome. I am throughly pleased and would recommend anyone who would like news flooring or carpeting give My New Floors a call.

5on Google,Jul 26, 2022

Gabrielle

Carlo, Rich and the whole staff is just hands down the best! Quality products, great prices, and expert installation! They did a beautiful job installing my LVP floors and carpet! Looks like a brand new home!!

5on Google,Jul 22, 2022

Eric

Just had new carpet installed and it looks fantastic. The crew was very prompt professional and courteous. It’s only day one with the new carpet but I have no complaints whatsoever so far. Great job!

5on Google,Jul 14, 2022

Todd

Just fantastic experience all around. Both crews of installers were great. Moved everything and put it back. Cleaned up nice too